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Session 9
Business Intelligence Systems

Performance Management and Key Performance Indicators (KPIs)

3.5 hours
Duration
8
Materials
6
Objectives
Session Overview

Comprehensive study of performance management systems, KPI development, balanced scorecard implementation, and strategic performance measurement for organizations.

Learning Objectives
By the end of this session, you should be able to:
  • Design comprehensive KPI frameworks aligned with organizational strategy
  • Implement balanced scorecard methodology for performance measurement
  • Master performance dashboard design for executive and operational reporting
  • Apply statistical process control and performance monitoring techniques
  • Design alert systems and exception reporting for performance management
  • Integrate performance management with operational and strategic planning
Course Materials
Download materials for offline study and reference
Performance Management Systems Design (55 pages)
Available material
KPI Development and Selection Guidelines
Available material
Balanced Scorecard Implementation Manual
Available material
Performance Dashboard Design Templates
Available material
Statistical Process Control for Business Metrics
Available material
Alert Systems and Exception Reporting
Available material
Strategic Performance Management Case Studies
Available material
Performance Management Software Evaluation
Available material